WELLNESS MATTERS WALK BOOKINGS TERMS AND CONDITIONS

By booking a walk with Wellness Matters you have agreed to the following booking terms.

Wellness Matters is the Wellbeing part of From The Forest, an independent business involved with Wellbeing, Crafts and eco- friendly businesses.

• The walk location may be changed on the day if the ground or weather conditions are unsuitable for the original route
• All walkers must be in good health for the walk booked and must take responsibility for their health and wellbeing on the walk. Any health concerns must be
• approved by your medical practitioner before booking any activity 
• any relevant health conditions must be notified to the walk instructor before commencing a walk, such as diabetes, heart conditions and other relevant conditions 
• no responsibility will be taken by the walk instructor for incidents relating to other non-notified health issues 
• cancellation 
• if Wellness Matters cancels an activity then a full refund or rebook will be offered to any person who has booked
• if a walker wishes to cancel a booking then the following conditions apply
• please cancel by contacting Janet by WhatsApp or text on 07919 194322. Please do not rely on emails being delivered in good time
• cancellations will not be considered valid until an acknowledgment has been received by the booker
• cancellation before 24 hours of activity then booker will be offered a full refund or rebook
• cancellation within 24 hours of an activity then booker will not receive a refund except in exceptional circumstances 
• no shows will not be offered a refund or rebook

Please make sure you check for and acknowledge any urgent messages relating to the walk the evening before the walk, especially if there have been weather warnings issued.